Complaints

Our Complaint and Feedback Mechanism

We are committed to maintaining the highest standards of integrity, transparency and accountability in all our operations. If you have concerns, complaints, or feedback regarding the implementation of our projects, staff conduct, or the use of resources, we encourage you to speak up. Complaints can be submitted confidentially through our dedicated feedback boxes at field level, physical reporting to staff,via email at complaints@afdethiopia.org.et, or by calling our head office in Addis Ababa directly. Every submission is treated with the utmost seriousness and is reviewed by an independent internal committee to ensure a fair, timely, and respectful resolution. We maintain a strict non-retaliation rule, ensuring that anyone who raises a concern in good faith can do so without fear of consequence. This form should be completed by the person wishing to lodge a complaint, or be documented by a third party, or staff of the organization assigned to fill the form for illiterate complainants ..etc. For further details about our complaints procedure, please refer to our complaints manual.